How to allow Planyard to send emails from your domain

How to allow Planyard to send emails from your domain

To ensure Planyard can send emails from your company address (e.g., invoices@yourcompany.com), you need to verify your domain by adding specific DNS records. This enables white-labeled sending so emails appear to come directly from your company.

1. Get your DNS records from Planyard

1. Go to Company in the main menu.
2. Click Settings under the company section.
3. Open Company-wide features.
4. Scroll to Email identities and click Manage configuration.
5. Select the domain you want to use and click Set up for this domain.
6. Click Copy DNS record values to clipboard.

These values include the necessary CNAME, MX and TXT records for DKIM email authentication.

2. Add the records to your DNS provider

1. Log in to your DNS provider (e.g., GoDaddy, Cloudflare, Namecheap).
2. Go to the DNS settings for your domain.
3. Add the 3 CNAME, MX and TXT records copied from Planyard.

Tip: These records authenticate Planyard as a trusted sender and help prevent your emails from being marked as spam.

3. Wait for verification

Once the records are added, Planyard will automatically detect and verify them. No further action is needed.

Need help?

If you’re not sure how to access your domain settings, contact your IT administrator or domain provider.